Do you offer delivery on calibrations?
Yes. Delivery is limted to the DFW area and requires a $100 minimum.
I lost/damaged my tool certificate. What are my options?
You can call, or contact us using ➜this form. If you have an account on our customer portal, tool calibration certificates can be viewed and printed there.
What standard are you accredited to?
We are accredited by Perry Johnson Laboratory Accreditation, Inc. in accordance with the ISO/IEC 17025:2017 International Standard. You can view our certificate ➜here.
Do you offer rushes?
Yes, depending on the tool and quantity. Please call for further inquiry.
Do you calibrate _____?
We calibrate a variety of tools, all of which are listed ➜here. If you do not see what you are looking for, give us a call to see if we can calibrate it.
What is your average calibration turn time?
Tool calibration is generally completed 7-14 business days from the day we receive it; this does not include waiting for parts and/or repairs. Feel free to contact us if you need a tool rushed.
How do I reset my portal password?
Go to the Customer Portal login screen and click ‘Reset Password’ to receive a password reset email.
How do I get access to the customer portal?
Go to ‘Customer Portal’ at the top of the page. You will see options to log in or sign up. ‘Sign Up’ will bring you to a contact form in which all fields are required. We also require an upload of one of our tool certifications as a means to vet the user and help determine the account in our database. Once you submit the form, our staff will confirm the data and send login instructions to the email you provided.
Do you offer walk-in service?
Yes. Since turn-time can vary depending on department and workload, we cannot guarantee immediate calibration. You are encouraged to print and fill out ➜this form to bring along with the tool(s) you drop off.
What are your operating hours?
Our office and labs are open Monday-Friday; 7:30 am – 4:00 pm.
How do I schedule an On-Site Service?
Call our office at (972)438-3774, or fill out the On-Site Service contact form ➜here.
Can I use my own FedEx/UPS/DHL shipping account?
Yes. When checking out, enter your account info under ‘Order notes’ and select ‘Flat Rate’ for your preferred shipping method.
Do your prices include a certificate of calibration?
Yes! All tools purchased from our store come with a certificate of calibration.